2018 - Feb 2023
Grano Group
Design Lead
Design Operations
Led the formation of an in-house design practice. Team supported internal development and digital product and service teams, including the building industry project platform SokoPro and digital asset management platform EMMi.
Grano Design System
Oversaw and worked hands-on in the planning, designing, and implementation of the system, ensuring consistency and scalability across products and services. The design team’s UX Engineer also had ownership of the system.
Digital customer experience vision
Led efforts to craft Grano’s future vision for digital customer experience. Collaborated with internal and external stakeholders to create a validated vision closely aligned with the company’s strategy.
Quote-to-Order vision & strategy
Based on the CX Vision work, I led the development of the experience vision and action plan for Grano’s quote-to-order process, aimed to guide a sustainable, scalable future by radically digitalizing critical customer journeys and the company’s internal processes.
GranOS innovation program
Played a key role in establishing the program to foster a culture of collaboration and innovation, and to empower project teams to deliver impactful solutions.
SokoPro Platform
SokoPro is a project management platform for building industry. Led efforts to modernize design processes, tools, and activities. Managed daily design work. Contributed to exit-strategy development, culminating in the successful acquisition of SokoPro by iBinder in 2021.
EMMi Platform
Managed daily design work, and contributed hands-on.